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13.1.15.1
(01-06-2009)
Introduction to Customer Complaints/RRA98 §1203 Procedures
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Complaints about IRS employee conduct should be evaluated and acted upon according to the procedures described in RRA '98 §1203 All Employee Guide ( Document 11043).
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Allegations determined to be potential IRC §1203 violations will be sent to Treasury Inspector General for tax Administration
(TIGTA) for processing and investigation, if required. See IRM 13.1.15.3, RRA98 §1203 - Employee Responsibilities.
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Allegations determined to contain no §1203 violations will be handled using administrative procedures. See IRM 13.1.15.4 , Customer Complaints (Non - §1203 Violations).
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