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Exhibit 13.1.7-1
(07-23-2007) General Response Time Guidelines
Issue
IRM Reference
Processing Time
Account Referral Form 4442 / e-4442
21.3.5.4
30 Days from Receipt
Adjustment / Math Error
21.3.1.4.102
2 to 3 Weeks
Audit / Collection Adjustment Overpayment (CP210)
21.3.1.4.91
2 to 5 Weeks
Collection Adjustment Balance Due (CP220)
21.3.1.4.93
2 to 5 Weeks
Copy of Audit Report
21.5.10.4.7
60 Days
Copy of CP 2000 / 2501 / 2893C
21.3.1.4.64
60 Days
Correspondence to the Campus
21.3.3.3.4
30 Days
Correspondence to the Adjustment Unit (in-house)
21.3.5.4
30 Days
Credit Transfer Overpayment (CP62)
21.3.1.4.47
2 to 4 Weeks
DDIA Changes in CSCO
5.19.1.5.4.16.3
72 hours from Receipt (3 business days)
Form SS-4 Submitted by Mail
21.7.13.3.6.1
4 Weeks
Form SS-4 Submitted by Fax
21.7.13.3.7.2
4 Business Days
Form SS-4 Submitted by EIN Toll-Free Telephone Service
21.7.13.3.5.1
Immediately
Form SS-8
21.7.2.4
180 Days from Receipt
Form W-7 / W-7A
Instructions
6 Weeks
Form 3911
Form
6 Weeks
Form 4506 - Copy of Return
Instructions
60 Days
Form 4506 - Copy of W-2s
Instructions
60 Days
Form 8379 Attached to Original Return
Instructions
14 Weeks
Form 8857
Instructions
6 Months
-A Freeze
21.5.6.4.2
12 Weeks
-D Freeze
21.5.6.4.6
75 Days
E Freeze
21.5.6.4.7
6 Weeks from Control
S Freeze
21.4.3.4.3
4 to 6 Weeks
T Freeze
21.5.6.4.30
None Provided
INTST Payoffs by Phone
5.19.1.5.2
Add 10 Days to Date TP States Payment will be made
INTST Payoffs by Mail
5.19.1.5.2
Add 21 Days to Date TP States Payment will be made
This is just a note to thank you and your very efficient staff for all the terrific work you did on my behalf to solve my major IRS problem. I was a contractor that owed IRS taxes and penalties that amounted to over $450,000.
After two years of work on your part and your office staff I settled an Offer In Compromise for $6,432 payable in 90 days. Having settled this matter and paid the amount due, I would like to highly recommend your office to anyone faced with a similar problem. Again, a mighty thank you is in order to you and your staff in solving my problem.
