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4.1.24.7
(08-01-2007)
Classification Plan
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A classification plan is prepared using the LMSB Compliance Plan. The classification plan is used to plan Non CIC return orders
and schedule agents for classification details. In addition, it is used to determine whether LMSB has enough returns in inventory
to meet the overall Industry Case return plan. At a minimum the classification plan will include:
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Number of returns planned by activity code per Post of Duty (POD)
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Number of returns currently open (Status 10 and 12) by activity code and POD
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Number of returns awaiting classification (Status 06)
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Number of returns classified (Status 08)
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Number of DAS scored returns needed by activity code and POD
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Number of non-DAS returns needed by activity code per POD
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Select Rates by activity code per POD
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Survey rates by activity code per POD
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The LMSB classification plan is automated and pulls information from internal sources such as AIMS Centralized Information
System (ACIS), LMSB Workload Delivery and Inventory System (LWIS), TIMIS maintained by Management and Finance and the CIC
database. Information is pulled from LWIS at the end of each reporting cycle to adjust for inventory levels.
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Operations Support, Team North, is responsible for monitoring the classification plan. The plan most be monitored to ensure:
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Returns are ordered ratably throughout the plan year
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Returns are ordered timely for the correct POD in the correct activity codes
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Returns are delivered to classification timely and that the delivery rate is adequate
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Select rates are within acceptable levels
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Returns are falling out in the correct Post of Duties
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Unassigned inventory levels are neither too low nor too high
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