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4.1.6.1
(10-24-2006)
Overview
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This chapter addresses the storage of selected returns.
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The PSP Territory Manager, is responsible for monitoring return inventories.
Lean inventories should be maintained to limit costly excess surveys and to
allow for changing workload priorities. However, a high percentage of unstarted
inventory may be warranted at specific times. For example:
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To provide returns for training
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Campus Workload Redistributions
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Implementation of major changes to AIMS, ERCS, etc.
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Major computer programming changes that may delay
the filling of orders.
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AIMS Centralized Information System (A-CIS),Table 37 and Examination
Return Control System (ERCS) can be used for monitoring of aging by month
of status 08 and status 10 returns. A large number of returns in status 08/10
for over four months could indicate inefficient use of the return order and
delivery system (ordering large numbers of returns before there is a need
for them).
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The inventory of selected returns may be stored in the Area office or
the Campus.
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Although the inventory of selected returns may be stored in the area
office or the campus, storage at the campus produces certain cost savings
and operating efficiencies. These include:
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More control over and information about inventories
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Reduction of simultaneous examinations
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Assurance that priority returns and returns with
the highest DIF scores will be scheduled first
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Clerical and mail cost savings
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Reduced storage costs
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A uniform system for Areas
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Weekly information from AIMS. For example: address
changes are automatically made when the CF&S database is matched weekly
against the AIMS database. This reduces the no show rate and undeliverable
letters
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